Management and control of end user computing pdf

Critical eucts are developed, deployed and used in accordance with standards and procedures contained in bpa procedure 23041 controls over critical end user. End user computing nqf level 3 qualification ifundi. Our consulting experts can help you reduce the costs, complexity. The term enduser is used to distinguish the person for whom the product was designed from the person who programs, services. They also keep back up of the data, items, scores, statistics, and so forth.

The requirements for user profiles and access control policy vary, depending on whether the user is acting on their own behalf such as a consumer or as a member of an organization such as an employer, university, hospital, or other enterprise. And often, management lacks visibility into exactly how pervasive the use of eucs has become throughout the enterprise. This paper is a case study of the introduction of an updated end user computing policy at the wesleyan assurance society. Additionally, the end user computing nqf level 3 qualification is foundational and generic, which allows for maximum mobility between qualifications. End user computing solving the problem deloitte us. End user computing is an essential skill in any business today and is required in order for businesses to meet local and global economic challenges and requirements of a digital world. Back in the mainframe era, endusers typically accessed applications via dumb terminals that allowed them to enter data and perform various functions. Bpa management ensures controls are in place for critical end user computing tools. Computing applications developed outside of the it slc standard that allow users to directly manage, control, or manipulate data, inputs or outputs. Dec 23, 2015 her research and teaching interests include decision support systems, methodologies and techniques for systems analysis and design, and organization and management issues of end user computing. They had little control over the computing environment or their data, relying on it to develop and implement software, enable access, back up data, and more.

End user computing euc is about bringing the full digital workspace to life for an organization. Beforehim satthevice presidentsof informationservices, marketing, and manufacturing. Given that the data produced by eucs is accepted and trusted by management and. Enduser computing means using a computer at the application level. Concepts, methodologies, tools, and applications compiles a vast collection of the most authoritative research in the development of computing. This definition of euc emphasizes the control aspects of the problem which, it will be argued later, are at the heart of the issue. Euc will soon be a major segment of information systems in most large organizations. Implementing an effective governance framework to manage. End user computing is a system in which users are able to create working applications besides the divided development process of design, build, test and release that is typically followed by. How to manage enduser computing gdpr step the general data protection regulation gdpr, introduced by the european union eu, took effect on may 25, 2018.

Often times, this is best achieved by the use of templates standard structures designed to enable smooth transition into the control. In the beginning of interactive computing, nearly all of an applications components resided back on the server. Critical eucts are developed, deployed and used in accordance with standards and procedures contained in. Enduser computing euc is a term that refers to the technologies that it professionals use to deploy, manage and secure the devices, applications and data that workers require to perform their jobs. Enduser computing euc is about bringing the full digital workspace to life for an organization. Sep 27, 2017 end user computing is a system in which users are able to create working applications besides the divided development process of design, build, test and release that is typically followed by software engineers. Enduser computing applications eucs continue to present challenges for organizations. Pdf controlling end user computing applications a case. These act as additional operational applications until it can replace them. Our consultants and certified engineers help our clients modernize end user access to corporate data and applications. An information system developed by the users themselves rather than it professionals to meet company operational or management information needs. We felt it was important to involve senior management to guide the project, approve the. The ui, application logic, data management software and storage were all under the control. End user computing applications eucs continue to present challenges for organizations.

End user computing deloitte us internal audit transformation. They are enormous in quantity and importance yet have been largely invisible to corporate it departments, information systems. This white paper introduces an objective model that will provide organizations with a framework for managing. This article critically surveys the published literature on enduser computing euc management according to a comprehensive research model. Implementing an effective governance framework to manage end user computing euc model risk using a lifecycle approach sanjay is the founder and ceo of cimcon software, a company specializing in. Each of them needs differentiated education, support, and control from the information systems function. The following is a textbook definition of enduser computing. End user computing euc applications are like dark matter in physics. Offers a comprehensive treatment of the major functions of euc planning, support, and management. Oct 19, 2011 end user computing the three main types of enduser computing can be defined as.

This is the first text to address the growing subject of end user computing euc. Its about looking holistically at the breadth of the end user experience and considering all the systems required to accomplish the daily workload. Given that the data produced by eucs is accepted and trusted by management and other end users, they quickly become the basis for integral business decisions and reporting, meaning that ensuring they are effectively managed is essential. Auditing is an ideal environment for enduser computing euc because during.

Enduserdeveloped computerbased information systems for personal, departmental or organisationwide use, where the end user is a nonit professional. Euc is a group of approaches to computing that aim to better integrate end users into the computing. Feb 08, 2017 euc control objectives new or changes to critical end user computing applications are appropriately developed to ensure applications are functioning as intended and to minimize the likelihood of inappropriate alterations and errors in order to ensure complete, accurate, and valid processing and recording of information. Journal articles she has authored have appeared in management science, mis quarterly, communications of the acm, and information and management. Managing end user computing can be an overwhelming task for an it staff. Pdf we report the results of a project to control the use of end user computing tools for business critical applications in a banking environment find, read and cite all the research you. To support a large number of their applications a new computing environment, the third environment must be developed by information systems is management. Key challenges include data quality controls, control and remediation of endusercomputing euc. The requirements for user profiles and access control policy vary, depending on whether the user is acting on their own behalf such as a consumer or as a. End user computing euc applications such as microsoft excel, microsoft access, and others continue to present challenges for organizations. Once management has agreed to an appropriate control environment, a rollout methodology should be designed.

An end user application often extracts or transfers data from a corporate database as a start end user computing applications t echnology. Pdf towards useroriented control of enduser computing in. End user computing risk is a more prevalent issue than many would care to acknowledge. This white paper introduces an objective model that will provide organizations with a framework for managing and controlling end user computing applications holistically. Unlike sap, oracle, and other enterprise resource planning erp applications that. Enduser computing use cases in thinking about introducing euc to an organization, a few key use cases illustrate the value of building this solution. Systems development life cycle for enduser computing. Without visibility of their quality and activity, these. Enduser computing requires a strategic approach ssd. Often times, this is best achieved by the use of templates standard structures designed to enable smooth transition into the control environment. The following is a textbook definition of end user computing. Pdf controlling end user computing applications a case study.

An information system developed by the users themselves rather than it professionals to meet company operational or management. Enduser computing euc refers to systems in which nonprogrammers can create working applications. Euc control objectives new or changes to critical end user computing applications are appropriately developed to ensure applications are functioning as intended and to. Concepts, methodologies, tools, and applications compiles a vast collection of the most authoritative research in the development of computing applications and models by personnel other than it departments and commercial vendors. End users can be classified into six distinct types. The management of end user computing communications of. Audit firms have made considerable investments in the information technology to improve auditors productivity.

Provide fully managed endusercomputing euc and local area network lan servicesthrough integrated management, control, operational support, monitoring and maintenanceof enduser workplace environment. Enduser computing euc is a rapidly growing phenomenon in organizations. The application of controls typically has a significant impact on the user group. Defining and adopting an end user computing policy. Internal control over systems development in the enduser computing environment has been undermined by the lack of an effective project management system and the absence of a quality assurance program. Its about looking holistically at the breadth of the enduser experience and considering all the systems required. The management of end user computing communications of the acm. However, limited it resources mean that business critical eucs. This collection compiles the most authoritative research in this area.

However, with the gdpr, any organization that deals with eu data has to take note of such apps and act immediately to ensure compliance. Microsoft excel is perhaps one of the best known examples of an euc platform. It provides libraries with definitive studies covering. For example, the user cannot press the next button before the confirm button. End user computing euc refers to computer systems and platforms that are meant to allow nonprogrammers to create working computer applications. Management and control of enduser computing iia technical audit guide series.

His research interests are in end user computing, decision support, and educationtraining of the end user community. Defining and adopting an end user computing policy v5 arxiv. Practical guide for end user computing book 1 and 2 van. Pdf we report the results of a project to control the use of end user. It is a compilation of approaches meant to better involve and integrate end users and other nonprogrammers into the world of computing systems development. A formal process for planning, creating, testing, and deploying an information system. End user computing the three main types of enduser computing can be defined as.

The business case for end user computing management written by henry umney, vice president of sales, clusterseven end user computing euc applications excel spreadsheets, databases and. Enduser control of which hardware and package applications are purchased for use in their department. End users accessed the entire computing environment using a blockmode or charactercell terminal. Given that the data produced by eucs is accepted and trusted by management and other endusers, they quickly become the basis for integral business decisions and reporting, meaning that ensuring they are effectively managed is essential. They are enormous in quantity and importance yet have been largely invisible to corporate it departments, information systems researchers, and corporate management. The ui, application logic, data management software and storage were all under the control of a single os executing on a single server. Instead of building an individual point of delivery pod for each desktop type, application, and.

Provide fully managed endusercomputing euc and local area network lan servicesthrough integrated management, control. A conceptual framework for managing enduser computing by the. Enduser computing euc refers to computer systems and platforms that are meant to allow nonprogrammers to create working computer applications. The operation of the tests is stable, consist ent, correct, and accurate.

We wrote an end user computing risk assessment application which. However, limited it resources mean that business critical eucs often live in the organization for many months or years. End user computing euc bridges the gap between trained programming professionals and end users in the development, use, and integration of applications. In particular, it highlights the division of control between the enduser departments and the central is organization. Provides uptodate coverage of data communications, local area networks lans, and personal computer applications. Internal control comprises the plans, methods, and procedures used to meet missions, goals and objectives. We were one of the first schools in texas to go virtual. Managing the risks associated with enduser computing. Management and control of enduser computing iia technical. A case study roger turner wesleyan assurance society, colmore circus, birmingham, b4 6ar roger. Userdeveloped and usercontrolled applications, by definition, are not subject to the same development, monitoring, and reporting rigor and control as traditional applications. Apply to technical support specialist, customer success manager, director of employee experience and more. On the one hand, eucs provide a great benefit by allowing users to directly manage, control, and manipulate data. Isaca emerging issues in information technology auditing.